Important Notes
- TheBuki does not ship physical books. All products available on our website are digital products.
- No physical product will be shipped to your address.
- Digital books may be provided in formats such as PDF, EPUB, DOC, or DOCX, depending on the product.
- There is normally no waiting or shipping time. Your download information will be provided electronically after your payment has been successfully completed.
- After completing your purchase, please check your email inbox and spam/junk folder for your order and download information.
- Due to the nature of digital products, purchases are generally final. Refunds may be available in specific circumstances covered by our Refund Policy.
Where Will I Receive My Product?
Ordering from TheBuki is simple:
Step 1: Enter your order and contact details correctly.
Step 2: Complete your payment.
Step 3: Once your payment has been successfully completed, your download link will be provided electronically and/or sent to the email address associated with your order.
There are no shipping or delivery waiting times for physical products because all products sold by TheBuki are digital.
In most cases, your download information should be available immediately after successful payment.
If you do not see the email, please check your spam or junk folder before contacting us.
Do You Ship Physical Books?
No.
TheBuki provides electronic versions of books only. We do not sell or ship physical copies of books.
Nothing will be delivered to your physical mailing address.
Please make sure you are purchasing a digital product before completing your order.
What Format Will My Book Be In?
Books available through TheBuki are provided in digital formats. Depending on the particular product, the file may be provided as:
- EPUB
- DOC
- DOCX
- ZIP or another compressed format containing the digital files
PDF files can normally be opened using Adobe Acrobat Reader or most modern web browsers and PDF reader applications.
EPUB files can be opened using compatible eBook reader applications.
DOC and DOCX files can generally be opened using Microsoft Word, LibreOffice, OpenOffice, or other compatible applications.
Many free applications are also available for Windows, macOS, Android, and iOS that support these file formats.
How Do I Open a ZIP File?
Some digital products may be provided inside a compressed ZIP file.
You can extract ZIP files using built-in tools available on most modern operating systems or applications such as 7-Zip or WinZip.
On most computers, you can right-click the ZIP file and select an option such as Extract All, Extract Here, or Unzip.
On smartphones and tablets, ZIP files can usually be opened using the built-in Files application or a compatible file-management application.
I Can’t Open My Downloaded File. What Should I Do?
First, make sure you are using software that supports the format of the downloaded file.
If the product was provided as a ZIP file, you may need to extract the contents before opening the book.
If you are still unable to access your purchased product, please contact us:
https://www.thebuki.com/contact/
Please include your order number and the email address used for your purchase so that we can locate your order and assist you more quickly.
I Didn’t Receive My Download Email. What Should I Do?
First, please check your spam, junk, promotions, and other email folders.
Also make sure that you entered the correct email address during checkout.
If your payment was successfully completed and you still cannot locate your download information, please contact us:
https://www.thebuki.com/contact/
Include your order number or the email address used when placing your order.
How Quickly Will I Receive My Book?
Digital products are normally made available immediately after successful payment.
There is no physical shipping or delivery period.
Occasionally, a payment provider may take additional time to confirm a transaction. If your payment remains pending, your download may not become available until the payment has been successfully confirmed.
What Is Your Refund Policy?
Because TheBuki provides digital products, purchases of correctly delivered products are generally considered final.
However, you may be eligible for a replacement or refund if the product does not match its description, you receive an incorrect edition, or there is another qualifying issue with your order.
Please review our complete Refund Policy for details:
https://www.thebuki.com/refund-policy/
I Purchased the Wrong Book or Edition. Can I Get a Refund?
Customers are responsible for checking the book title, edition, author, and other available product information before completing a purchase.
If you accidentally purchase the wrong book or edition when the correct information was clearly displayed on the product page, the purchase is generally not eligible for a refund.
If TheBuki incorrectly described the product or delivered a different book or edition from the one advertised, please contact us and we will investigate the issue.
How Can I Contact TheBuki?
If you have questions about an order, download, payment, or digital product, please contact us through our support page:
https://www.thebuki.com/contact/
When contacting us regarding an existing purchase, please include your order number and/or the email address used to place the order. This will help us locate your order and respond more quickly.