Thanks for shopping at TheBuki. If you are not satisfied with your purchase on our book store, we are here to help. Since all our products are digital (usually in PDF or ePub format), returns and refunds are not possible. However, we at TheBuki understand that a person may want a refund due to many reasons, therefore we have the following policy for refunds:
- We have 7 days refund policy in case if a product doesn’t meet the description, is the wrong edition, or not formatted properly. TheBuki will refund you the full amount ONLY if we are unable to offer you the correct book.
- All purchases are final and we DO NOT issue refunds if you:
Mistakenly purchase the book
If you feel like the book is lack of content
You are unable to open compressed (zip) files. (Please read our guide on ordering process.)
- If we deem that the issue is on our end, we will either issue a replacement, a partial refund or a full refund based on the situation.
When asking for a refund, please contact us via eMail (preferred), and mention the problem along with your order number and/or email you used for the order and mode of payment. We try to respond within a maximum of 96 hours (We usually respond within 12 hours). Easiest way for you to contact us is be directly replying back to your order delivery email which you received as soon as you completed the payment. Make sure you check the spam box as well.
Contact us if you run into any problems, we are always happy to assist you.