Thank you for shopping at TheBuki.
Since all products sold through TheBuki are digital products, typically provided in PDF or ePub format, standard returns are not possible once a digital product has been delivered or downloaded.
However, we understand that there may be situations where a customer experiences an issue with an order. Therefore, the following refund policy applies.
7-Day Refund Policy
We offer a 7-day refund policy when:
The product does not match the description provided on our website.
You receive the wrong edition of a book.
You receive a different book from the one you ordered.
The supplied file has a significant formatting or technical issue that prevents normal use.
In these situations, TheBuki will first attempt to provide the correct or replacement product.
A full refund will be issued if the problem is on our end and we are unable to provide the correct product or otherwise resolve the issue.
Depending on the circumstances, TheBuki may offer a replacement, partial refund, or full refund.
Non-Refundable Purchases
All purchases of correctly delivered digital products are considered final.
We generally do not issue refunds in the following circumstances:
You mistakenly purchased the wrong book.
You purchased the wrong edition even though the edition was clearly stated on the product page.
You changed your mind after purchasing or downloading the product.
You feel that the book lacks certain content when the correct advertised book was delivered.
You are unable to open a compressed ZIP file using your device or software.
You purchased a book believing it was another title or edition despite the correct information being displayed on the product page.
You have already downloaded the correctly delivered product and simply no longer want it.
Examples of Eligible Refund Situations
A customer may be eligible for a refund if:
TheBuki displayed an incorrect book title or edition on the product page.
TheBuki delivered a different edition from the edition advertised on the product page.
TheBuki delivered a different book from the one purchased.
The provided file has a significant technical problem and we are unable to provide a working replacement.
Examples of Non-Eligible Refund Situations
A customer will generally not be eligible for a refund if:
The customer was looking for a particular book or edition but purchased a different one even though the product information was clearly displayed before purchase.
The correct digital product was successfully delivered and downloaded, but the customer subsequently changed their mind.
The customer expected content that was not advertised or included in the product description.
The customer is unable to open a ZIP file due to software, device, or technical limitations on their side.
Requesting a Refund
To request a refund or report a problem with your order, please contact us through our contact page:
https://www.thebuki.com/contact/
Please provide:
Your order number, if available.
The email address used when placing the order.
A description of the problem.
Your payment method, if relevant.
Any screenshots or additional information that may help us investigate the issue.
You can also reply directly to the order delivery email you received after completing your payment. Please check your spam or junk folder if you cannot locate the email.
We aim to respond to support and refund requests within a maximum of 96 hours, although we usually respond within approximately 12 hours.
Failed Orders and Pending Charges
Orders may occasionally fail for reasons outside TheBuki’s control. Common reasons include:
Insufficient funds.
The billing ZIP/postal code does not match the information held by your card issuer.
Your credit or debit card has expired.
Incorrect card information was entered.
Your bank or payment provider declined the transaction.
In some situations, you may see a temporary charge or authorization on your bank or credit card statement even though the order was not successfully completed.
These charges are generally temporary authorizations and should automatically disappear or be reversed by your bank or payment provider.
If you still see the charge after 2–3 business days, please contact us so that we can review the order and payment status.
Fraud and Abuse
TheBuki reserves the right to refuse refund requests where there is reasonable evidence of refund abuse, fraudulent activity, repeated attempts to obtain digital products without payment, or misuse of our refund policy.
We are committed to delivering the products customers purchase and resolving legitimate order problems fairly.
If you have any questions or require assistance with an order, please contact us:
https://www.thebuki.com/contact/
Website: https://www.thebuki.com/
Last updated: October 2026