Excellence in Managing Worldwide Customer Relationships


Download Excellence in Managing Worldwide Customer Relationships written by Thomas A. Cook in PDF format. This book is under the category Business and bearing the isbn/isbn13 number 1482226197/9781482226195. You may reffer the table below for additional details of the book.

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Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships; (PDF); identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions; strategies; and a structure to minimize obstacles when selling to domestic and foreign markets while satisfying customers and building the new business.

This 5th ebook in the Global Warrior Series looks at the obstacles in customer service management and gives a 10-step process for developing a best-practices approach that provides the best opportunity for excellence; world-class initiatives; and high client satisfaction and retention levels. It emphasizes on technology; along with other measures and how it can be used in customer service relationships that will enhance the customers’ loyalty. As companies grow within their North American markets and internationally; the ebook will also look at customer service in home markets and also in global operations; cultural issues; and expanding into world markets.

NOTE: The product includes the ebook; Excellence in Managing Worldwide Customer Relationships in PDF. No access codes are included.

Additional information


Thomas A. Cook


CRC Press




370 pages









Table of contents

Table of contents :
Content: 1. The Challenges of Customer Service and Business Development in International Business 2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy 3 E-Commerce 4 Cargo Loss Control 5 Regulatory and Trade Compliance Concerns in International Trade 6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities 7 Negotiating Skill Sets in Global Customer Service 8 Best Practices in Sales, Business Development and Customer Service

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